Shipping Return Policy

About Shipping

Where do you deliver?

We ship to the contiguous 48 states of the United States and the District of Columbia. We do not currently ship to Alaska or Hawaii. Orders must be shipped to a valid mailing address and cannot be shipped to a P.O. box.


How much do you charge for deliveries?

Delivery is FREE for all subscription orders or when you spend $50 and over. Delivery is $4.99 for orders under $50.


How long will it take my order to arrive?

Your order should arrive in 3-10 business days from when you place the order.  Orders received by 4 pm CST Monday to Friday will process and ship the same day. If your order has not yet arrived, please check your shipment tracking information or reach out to our Customer Care team.


What if I need to cancel a delivery?

Need a paws? Click on the My Account section in the top menu bar to view and change your upcoming deliveries. If an order already has a tracking link, then it has already shipped, and is too late to cancel that particular order. To edit or cancel your Puppywise subscription, please log into your Puppywise Account and visit the subscriptions section.  You may also suspend your subscription for as long as you need.


How can I change my delivery date for my subscription?

Not ready for your next shipment yet? You can easily change the delivery of your next shipment by logging into your Puppywise Account, selecting orders, and select Change Delivery Date.


What should I do if my order hasn’t been delivered yet?

If you have received a shipping notification, please contact the shipping carrier. If you have not received a shipping notification, please contact our Customer Care team.


Can I recycle the packaging?

Absolutely! The boxes in your deliveries arrive in are complete recyclable.


What if I’m not home when Puppywise is delivered?

We don’t require a signature for Puppywise deliveries. If you’re not home when your order is delivered, the package will be waiting at your doorstep!


About Returns & Refunds

How do I return an item?

If you change your mind, you have 30 days to return an unopened product for a full refund. Please contact our Customer Care team for assistance with your return.


Can I exchange an item?

Please contact our Customer Care team for assistance with your order.


What happens if I want to return an item after 30 days?

We do not currently accept returns after 30 days. If there is a problem with your product, please contact our Customer Care team.